6 Critical Questions You Should Ask an Auto Repair Technician When Replacing Your Windshield

Your windshield is more than just a window to the world—it's a crucial element of your vehicle's structural integrity. When it's time for a replacement, knowing the right questions to ask an auto repair technician can make all the difference.

From material quality to installation techniques, let's navigate through the six critical questions you should be asking. Let's pull back the curtain on the world of windshield replacement.

What Type of Glass Will Be Used For the Replacement?

When replacing your windshield, it's essential to know whether the auto repair technician will use Original Equipment Manufacturer (OEM) glass or aftermarket glass.

OEM glass is designed to the exact specifications of your vehicle's make and model, ensuring the perfect fit and maintaining structural integrity. On the other hand, aftermarket glass may vary in quality.

Understanding the difference can help you make an informed decision about what's best for your vehicle.

What Adhesive Will Be Used, and How Long Does It Take to Cure?

The adhesive used to secure your windshield in place plays a critical role in its effectiveness. Ask about the type of adhesive, its quality, and the curing time. Note that the curing time can influence how soon you can drive your vehicle after the installation.

Depending on the auto repair technician, you may also get information on the manufacturer of the adhesive and any additional safety features it might have.

Does the Technician Have the Necessary Certifications?

Ensure the technician replacing your windshield has the proper certification. This guarantees that they have undergone the necessary training and adhere to industry standards, which can significantly influence the quality of the installation.

You can usually find a technician's certification information on their website or by asking for it directly. It's also good practice to check with the National Glass Association to ensure they are in good standing.

Will the Replacement Affect Any Advanced Driver-Assistance Systems (ADAS) in My Vehicle?

Modern vehicles often come with ADAS, such as lane departure warnings or automatic emergency braking. These systems can be affected by a windshield replacement, so it's essential to ask if recalibration will be necessary.

If you have ADAS, the technician may need to recalibrate it after installation. The professional will provide information on the type of equipment they use and how long it takes to complete the process. Be sure to ask if they provide this service in-house or if you'll need a separate appointment with a specialist.

What Guarantees or Warranties Come With the Windshield Replacement?

A professional auto repair technician will offer some form of guarantee or warranty on their work. Ask about the terms to understand what is covered and for how long.

You should get a guarantee on the windshield itself and any labor involved. Some shops may also offer a warranty against leaks or other problems that can occur in the future. Be sure to read through the terms and conditions so you know what to expect from your technician.

Are There Any Maintenance Requirements After Replacement?

Once your windshield is installed, there are specific maintenance requirements you need to follow to prevent damage. This includes avoiding high-pressure car washes, parking in the shade, and leaving a few inches between your vehicle and other objects when parked.
It's also important to avoid washing or waxing your windshield for at least 30 days after installation. The technician will offer further instructions on how to care for your new windshield.


Windshield replacement is an important part of maintaining the safety and integrity of your vehicle. It's essential to ensure all information is gathered upfront so you have a clear understanding of what services will be provided. MS Glass Outlet can provide all the necessary tools and expertise to replace your windshield safely and efficiently. Contact us today for more information.